Tiffany Knight

Biography

Experienced Commercial Lines Claims Team Lead with a strong track record of guiding teams to deliver efficient, accurate, and customer-focused claim resolutions. I specialize in leadership, process improvement, and managing complex claims while balancing operational goals and client needs. I’m passionate about education and developing team members, strengthening performance, and creating a culture of accountability and collaboration. My approach focuses on improving workflows, reducing cycle times, and ensuring high-quality outcomes across all claim activities.

Prior to joining Houchens Insurance Group, I was Claims Team Manager at State Farm and was responsible for co-creating a training program for new associates, resolving coverage issues, and mentoring others.

Education

• Franklin University, Bachelor’s Degree

Admissions/Licenses

• Licensed Adjuster: KY